Delivery/Returns

ORDER PROCESSING
Orders are usually processed the same day if your order is placed before 2pm but please allow 1-2 days to process your order.

SHIPPING RATES

Shipping rates and delivery service are shown below.

• Standard delivery £3.75 - Royal Mail 2nd Class or Royal Mail Tracked 48 (dependant on size of order)

• Express delivery £5.75 - Royal Mail Tracked 24

FREE delivery on all orders over £45

INTERNATIONAL SHIPPING
We do not currently offer shipping outside of the United Kingdom.

REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@artfulstitch.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@artfulstitch.co.uk