Delivery/Returns

ORDER PROCESSING
Orders placed before 1pm are usually dispatched the same day but please allow 1 working day for your order to be processed.

SHIPPING RATES

Shipping rates and delivery service are shown below.

FREE standard delivery on all orders over £45 

• Standard delivery £3.75 on orders under £45 and free on orders over £45 - Service Royal Mail 2nd Class or Royal Mail Tracked 48 (dependent on size of order)

• Express delivery £5.75 on orders under £45 or £3.75 on orders over £45 - Service Royal Mail Tracked 24

INTERNATIONAL SHIPPING
We do not currently offer shipping outside of the United Kingdom.

ENVIRONMENT
♻️ All packaging used to ship orders is made of paper, card, paper tape or biodegradable sugar cane mailing sacks. We may also reuse boxes that have already been used.

REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@artfulstitch.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@artfulstitch.co.uk